When should I order for Christmas?

• All orders ship from our warehouse within 1 to 2 business days after they are placed.

• For shipments within Canada, delivery time is normally 1-3 business days to western provinces and 5 business days to eastern provinces. For shipments to the US, delivery time is normally 5 business days. Delivery to remote areas may take up to 7 business days.

• The last day to place your order for delivery before Christmas is December 15th. You can still place an order after this date, but it may not arrive in time for Christmas depending on where you are located. We ship from Vancouver, BC and shipping can take anywhere from 1 to 7 business days depending on where you are located.

• Note: Shipping carriers are experiencing an unusually high volume of shipments due to the Canada Post strike. As a result, there may be delays that are outside of our control. 

Will items run out of stock?

• If a product is in stock and you can add it to your cart, that means it will ship out right away. If a product is sold out, you will need to wait until the next restock. 

• We should have lots of stock for Christmas orders. We will be restocking almost weekly in November and December before the cut-off for guaranteed delivery before Christmas. 

• We are constantly ramping up production to meet demand throughout the year, however, Christmas is very unpredictable. To avoid any uncertainty, place your order now and simply stow it away until Christmas (if possible). 

Unboxing

• Best practice is to remove the Kiddie Couch out of the box within one month of receiving it, however, we have done lots of testing and haven't noticed any issues with foam elasticity and expansion until the six month mark.

• We recommend taking the Kiddie Couch out of the box a few days before Christmas (if possible) to give it time to puff up and expand. 

• Many customers like to open up their Kiddie Couch the night before Christmas and use it as a base to place any other presents next to the Christmas tree. 

• If left in the box for that ultimate unboxing experience on Christmas, you can still start using your Kiddie Couch right away once opened. The more it is played on, the faster it will expand. 

• Keeping your Kiddie Couch (or other products) in the box until Christmas will not void your warranty. 

Holiday Sales

• We don't do sales during the holiday season or on Black Friday. We've priced our products as low as possible so we simply don't have the margins for discounts. We have never increased the price of our Kiddie Couch since we launched even though costs have been increasing. The only time we have  sales or promotions is if we have overstock, but that is very rare especially around the holidays.